Frequently Asked Questions
Everything you need to know about our chaotic couture and order logistics.
What is the typical shipping timeframe for my order?
Most orders are processed within 2-3 business days. Standard domestic shipping typically takes 5-7 business days, while international shipping can take 10-21 days depending on your local customs office.
How do I ensure I am ordering the correct garment size?
We provide a comprehensive size guide on every product page. Since our silhouettes range from oversized to tailored, we recommend measuring a similar garment you own and comparing it to our listed dimensions.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery, provided the items are unworn, unwashed, and still have the original Pandemonium tags attached.
Do you restock items that have sold out?
To maintain exclusivity and reduce waste, many of our pieces are limited edition. However, you can sign up for 'Back in Stock' notifications on the product page to be alerted if a specific item returns.
How should I care for my Pandemonium Institute apparel?
To preserve the integrity of the fabrics and prints, we recommend washing items inside out in cold water and hanging them to dry. Specific care instructions are located on the inner label of each piece.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.